Comprehensive maintenance & support for your digital products
Our team offers tailored maintenance packages designed to keep your website, application or software up-to-date, secure, and fully operational. We provide expert support, including CMS updates, plugin management, design improvements, and security patches to ensure your digital products always deliver a seamless user experience. Whether your product operates through WordPress, Shopify, Maui, or something completely bespoke, our team ensures your assets remain optimised and secure, giving you peace of mind and a flawless digital presence.
Our support services
Service
Website Support & Maintenance
We provide comprehensive support to ensure your website runs smoothly, handling updates, security patches, and performance improvements.
Service
Software Support & Maintenance
Keep your portals and APIs up-to-date and functioning perfectly for your users as they navigate through your digital landscape.
Service
Application Support & Maintenance
We ensure that your business-critical applications, including mobile apps, are performing perfectly for your users and continually adapt to their changing needs.
Service
CMS and Plugin Updates
Our team performs regular updates to your content management system and plugins, keeping your site secure and functional.
Service
Security Maintenance
We safeguard your digital products with the latest security protocols and ensure compliance with international standards like ISO 9001 and Cyber Essentials Plus.
Service
Hosting & Infrastructure
We offer secure hosting solutions and infrastructure support, including AWS management, ensuring your digital assets are fast, secure, and reliable.
Our process
We partner with our clients long-term to provide ongoing support and maintenance across the entire lifecycle of their digital product or products.
01
Initial consultation
If our team are taking on the support and maintenance of an existing website, application, or software, then we being by assessing your product's specific needs and requirements. From our assessment, we provide recommendations for the right level of support and tailor an SLA (Service Level Agreement) accordingly.
02
Ongoing monitoring
Once your new digital product has been tested and deployed, or following on from our assessment of your existing product, our team begins to monitor your digital assets on an ongoing basis. We monitor your product's health and performance using industry-leading tools to detect and resolve potential issues including defects, UX hinderances, and security weaknesses, before they affect users.
03
Scheduled updates
We ensure all CMS, plugins, and security patches are regularly updated, improving your digital product's performance and security while reducing vulnerabilities. Our team can support in actioning updates on your behalf, and can also support in setting up remote device management solutions for automated maintenance.
04
Rapid response support
When urgent issues arise, our tech support team is available to assist quickly through our ticketing system, email, or phone, ensuring timely resolutions. For clients with a support & maintenance SLA in place, our team are available 24/7 for out-of-hours emergency response, helping to keep your product's downtime to a minimum.
05
Continuous improvement
Based on analytics and feedback, we implement ongoing enhancements to improve user experience, functionality, and overall performance of your digital device. With our continuous improvement methodology your digital products can remain best-in-class for your users, helping to grow your business and keep your organisation in line with critical compliance mandates. We can also support in making improvements to legacy systems, ensuring they integrate with newer products and increasing their lifecycle.
Clients we've worked with
